Resident Services

Fire safety begins with you. Learn what to do if a fire happens in your building. 

View our guide. 

TerraCorp requires all residents to have and show proof of renter's insurance. Your personal belongings are not covered by TerraCorp's insurance in the unlikely event of the property being damaged. We gladly accept renter's insurance from any provider.

You will be asked to show proof of your renter's insurance annually. Simply email your proof to insurance@terracorp.ca.

If extenuating circumstances require you to vacate before your lease term has expired, you will need to complete a lease assignment. This means a new resident takes over your current lease agreement. You are responsible to find an applicant to take over your lease. Once you have found a suitable applicant, they will have to fill out TerraCorp’s application and be approved for the lease under the same criteria you were. All lease details will remain the same for the new resident.

There is a $200 non-refundable administration fee for a lease assignment, due prior to TerraCorp processing the assignment application. You should speak to your Resident Manager regarding an assignment request and to complete the required documents.

As per the Residential Tenancies Act, all leaseholders on the lease must provide 60 days' written notice to vacate prior to the end of your tenancy. The termination date must be the last day of the lease, or rental period if on a month-to-month lease.

For example: if you give the notice to end your tenancy on June 20, the earliest possible termination date would be August 31.

Written notice to vacate will be accepted in the following forms:

• Written notice submitted to your Resident Manager

• Email info@terracorp.ca

• N9 Form provided to Resident Manager and/or info@terracorp.ca 

If you are submitting a written notice or email the following information must be included:

• Leaseholder(s) full name

• Suite number

• Building address

• Vacate date

The best compliment you can give is a referral. Refer a friend to TerraCorp and you could earn $100!*

Simply ensure that your referral fills out your name on the referral form during the application process. If the application is approved - both you and the person who referred you will receive a one-time credit of $100 CAD each off your rent! The referral form must be filled out during the application process to be eligible.

*Please note this offer is subject to change. Allow up to 60 days after the new resident moves in to receive your $100 rent credit.

If you would like to receive updates, building notices and news by email, please email info@terracorp.ca to subscribe.

Please ensure you include the following information in your email:

• Full name

• Property address

• Suite number

TerraCorp offers special rates for residents through Rogers Communications. Contact our Rogers Representative, Sunil Malhotra, if you’re interested in accessing these services.

Sunil Malhotra

226-808-7910

Sunny.Malhotra@rci.Rogers.com

 Call your Resident Manager to lodge a noise complaint. Your Resident Manager will come to your apartment and verify the noise complaint. If the noise is deemed greater than regular household noise, the Resident Manager will require a written or emailed complaint detailing the date, time and description of the noise. The Resident Manager will then go speak with the suite in question. 

If there’s an ongoing noise issue, we ask that you keep a journal and log each noise incident. In your journal, ensure you’re including the date, time, and duration of the incident, and where you were in your suite when you heard the noise. Please share this journal with us at info@terracorp.ca. This information will be used for your Resident Manager or legal to send a detailed letter to the resident or rental suite causing the noise. In the case of an escalated issue where the landlord and tenant board are involved, your journal may be used.

Rent is due on the first of each month. Payments can be made by pre-authorized debit. To sign up, simply complete the Pre-Authorized Debit (PAD) agreement form and submit it, along with a personal void cheque, to info@terracorp.ca or your Resident Manager.

Please note you must submit your PAD form and void cheque on or before the 15th day of the month for your rent to be withdrawn on the first of the following month.

Prompt Payment Discount / Late Rent:

Rent is always due on the first of the month. If your rent is late, your full legal rent is due as per your lease agreement. The total owing will be your monthly rent, plus the loss of your 2% prompt payment discount.  If your payment went NSF, the full legal rent is due along with our $35 NSF fee. Late rent must be paid by guaranteed funds (i.e. money order) and provided to your Resident Manager.

Current Residents:

Rent receipts are distributed annually to your suite door in February by your Resident Manager. Please contact your Resident Manager for further information or questions.

Past Residents:

You can request rent receipts by emailing info@terracorp.ca. Please share the leaseholder’s name, building address, suite number, and the year you require the receipt for. Receipts are emailed within one week. Ensure you check your junk mail if you do not receive it.

Your Resident Manager is your first point of contact for any questions, maintenance emergencies, or concerns that may arise.

Hours: 8:00 AM - 6:00 PM

For maintenance requests, please fill out the maintenance request form online.

Should you have a maintenance emergency or after-hours maintenance emergency, please call your Resident Manager to address it immediately.

Maintenance emergencies include:

• No water

• No heat

• No power

• Water leak / burst pipe / flood

• Fire

• Smoke alarm malfunction

• Fridge or stove not working

• Noise complaint